Responsible Gaming
resources
Underdog Fantasy is changing the way customers enjoy daily fantasy sports. We are committed to providing a fantasy platform that is safe, fair, reliable, and with the highest level of integrity. We have developed our platform in a way that ensures users can play within their means. Underdog Fantasy takes responsible gaming very seriously. Below will highlight the tools and resources available to all users in order to do everything possible to prevent problem gaming.
To help you manage your play in a responsible way, we offer proactive tools and support. Underdog Fantasy offers the options to set responsible limits. If, at any point, you think you're depositing too much money, entering too many contests, or spending too much on entry fees, you have the option of setting responsible gaming limits. Setting responsible limits allows you to still play, however, within the parameters that you set for yourself. Underdog Fantasy also provides customers the ability to self-exclude and cool-off directly from the product. For Pennsylvania or Arizona customers, please use the state specific resources listed below.
If you have questions or concerns about your own gaming behavior or about that of a friend or family member, good places to start are the NCPG.
You can also contact a 24 Hour Confidential National Helpline Number: 1-800-GAMBLER for additional assistance provided by the NCPG.
At Underdog Fantasy, we want our customers to enjoy playing fantasy contests responsibly. Below are some tips to help manage a safe and enjoyable fantasy contest experience.
Your privacy and protection are important to us. Here are some tips and links to enhance your security.
If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always change your password at any time by clicking on any "Change Password" link available either on our login page or within your account. We will send a password reset link to your email address. By clicking on that password reset link, you will be able to create a new password.
Don't forget to lock your device when you're not playing. Remember, letting other people access your Underdog Fantasy account is strictly prohibited. If another person does use your account, you are responsible for their actions. Always lock your device when stepping away in order to help prevent others from accessing your account.
You can frequently compare your payment method statements against your account's known deposits to look for transactions you don't recognize. If you think your account has been compromised, please change your password, consider enabling strong authentication, and contact us.
You can always access your Transaction History at any time. Feel free to periodically check this tool in your account section to confirm all transactions are yours.
Please see Arizona specific responsible gaming resources below:If you have a gambling problem, help is available from the toll-free Arizona statewide helpline at 1-800-NEXT-STEP (1-800-639-8783) or text NEXT-STEP to 53342.
You may also visit https://problemgambling.az.gov.
Please see Colorado specific responsible gaming resources below:Please play responsibly, for help visit https://sbg.colorado.gov/problem-gambling-resources or call 1-800-GAMBLER (1-800-426-2537).
If you are in Maryland, please see Maryland specific responsible gaming resources below:
Please play responsibly, for help visit mdgamblinghelp.org or call 1-800-GAMBLER.
If you are in New York, please see New York specific responsible gaming resources below:
Please play responsibly, for help call the 24/7 HOPEline at 1-877-8-HOPENY or text HOPENY (467369). You may also visit https://oasas.ny.gov/hopeline.
If you are in Pennsylvania, please see Pennsylvania specific responsible gaming resources below:
In accordance with state requirements, Underdog will restrict deposits in the states listed below. There are instances where these limits can change upon further documentation provided from the customer. These limits will apply, unless the user has requested a change in their limits and confirmed them following the cool down period. The following states have state limitations applied, which will be enforced if they are exceeded, regardless of the user's own limitations.
If you believe that a member of your family is a problem gamer or is overspending please contact us for assistance.
Underdog Fantasy verifies all accounts for age and eligibility. If any minors (under 18) are living in your household and have access to your computer, your account information, personal information, banking information, please consider installing parental control software to prevent access to Underdog Fantasy. If you believe a minor is found playing Underdog Fantasy, please contact us for account closure and appropriate measures. Take responsible measures to ensure all devices are locked appropriately before stepping away.
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